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Social Business through Social CRM – Video
Here is the Prezi, presented as a Video, my voice overlay. I apologize about the quality, but hey, I was giving it a shot. My approach is to put forth a convincing argument by using the characteristics...
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Standardized and Automatic are not the same as Efficient and Consistent
Modern customers (aka Social Customer or 21st Century Customer) are demanding, multi-channel and empowered. Your customers, being modern, expect each experience to be positive, efficient and valuable....
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Enterprise Customer Experience, A Convergence
Customer Experience is the superset of sensations, emotions and perceptions felt by your customers before, during and after product or service use. Enterprise Customer Experience represents the people,...
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